Refund policy

Return Window
You have 30 days from the date you receive your item to request a return.

Condition of Return
To be eligible for a return, your item must be unused, unwashed, unaltered, and in its original packaging with all tags and accessories attached. Items that are defective or incorrectly shipped also qualify.

How to Initiate a Return
Contact us at global@songxiangradio.com with your order number and reason for return. We’ll respond within 2 business days with return instructions.

Return Shipping Cost

  • Defective / Wrong item – We cover the shipping cost (contact us for a prepaid label).

  • Size / Preference issue – Buyer pays return shipping.

  • Exchange – We cover the shipping cost for sending the exchanged item.

Refund Method
Once we receive and inspect your return, we will process a refund to your original payment method within 5–7 business days.

  • If paid with a gift card, refund will be issued as a new gift card.

  • If a discount code was used, the refund will reflect the actual amount paid; discount portions are not refundable.

Non-returnable Items

  • Custom / personalized products (engraved, made-to-measure)

  • Intimate apparel (underwear, swimwear) and personal care items (hygiene reasons)

  • Gift cards, digital downloads (software, e-books)

  • Perishable goods (food, flowers)

  • Clearance items marked as “Final Sale”

Damages / Wrong Item
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, including photos of the damage and packaging. We will file a claim with the carrier and arrange a replacement or refund.

EU / UK Consumers
Under local law, you have a 14-day cooling-off period to return items for any reason (excluding custom goods). We fully comply with this statutory period.

Contact
Email: global@songxiangradio.com
Business hours: Mon–Fri 9:00 – 18:00 [UTC+8]